 |
| For questions about the following, please contact Health Services and our experienced, professional and licensed nurses will help you. |
|
| Health Services (Medical) Department |
| Phone: (615) 782-7851 (choose menu option 2 and follow prompts) |
| Hours of Operation: Monday - Friday 8:00AM to 5:00 PM Central Standard Time |
| For Credentialing Issues or Questions, please call: |
| Credentialing Department |
| Phone: (615) 782-7811 |
| For Early and Periodic, Screening, Diagnosis, and Treatment (EPSDT), please call: |
| EPSDT Coordinator |
| Phone: (615) 782-7809 |
| For Grievances and Appeals or Provider Disputes, please call: |
| Grievance and Appeals Coordinator |
| Phone:(615) 782-7851 (choose menu option 3) |
| For Provider Relations Issues, please call: |
| Provider Services Department |
| Phone: (615) 782-7851 or 1-877-225-2242 |
| E-mail: Provider Services |
| For Reporting Fraud and Abuse, please call: |
| VHP Fraud and Abuse Hotline |
| Phone: (615) 782-7899 |
| For Reporting Quality Issues, please call: |
| Quality Coordinator |
| Phone: (615) 782-7809 |
| Claims Mailing Address: |
| VHP CommunityCare |
| PO Box 269011 |
| Plano, TX 75026 |
| Electronic Claims (EDI) Submission: |
| Envoy |
| Payer ID - 23173 |
| General Correspondence: |
| VHP Community Care |
| 7100 Commerce Way, Suite 285 |
| Brentwood, TN 37027 |
| Phone: (615) 782-7800 |
